Privacy Policy

Introduction

Noma Home Pros ("we," "us," or "our") operates the website www.nomahomepros.com (the "Site") and provides handyman and home maintenance services in the Champaign-Urbana, Illinois area. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, use our services, or communicate with us. By using our Site or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you fill out a contact form, request a quote, book a service, or otherwise communicate with us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Street address, city, state, and zip code
• Description of the services you are requesting
• Any other information you voluntarily provide in messages or forms

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on the Site
• Referring website or source
• Device type (desktop, mobile, tablet)

We use Google Tag Manager and Google Analytics to collect this data to help us understand how visitors use our Site and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To schedule and deliver our handyman and home maintenance services
• To send you quotes, invoices, and service-related communications
• To improve our Site, services, and customer experience
• To send promotional communications (only with your consent; you can opt out at any time)
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site and business (such as form processing services, analytics providers, and email platforms). These providers are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Noma Home Pros, our customers, or others.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for the Site to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Site (via Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (via Google Tag Manager).

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our Site.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty and legal compliance purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: